BabyGotMac: Apple customer service - three times a lady
Richard
· 1 year ago
I registered Quicktime Pro for Windows and discovered that my poor old PC couldn't really cope with the demands of video any longer. So, I bought my 1st Mac in Nov '07.
I called the UK Apple Customer Services and they very kindly swapped my Quicktime Pro Windows registration for a Mac one - a pleasant surprise and very much appreciated.
Andy G.
· 1 year ago
That's GREAT! I had a stuck pixel on my imac and the Apple store was great about giving me a brand new replacement. I had some trouble using bootcamp at first too, I was happy to find out their over-the-phone support wasn't out-sourced to India and the product specialist actually thought out solutions himself and worked through it like a real tech guy(didn't just read off some paper with some steps like most companies). They were able to help me solve the problem over-the-phone in the end, which was great.
My only complaint, at least at my local Apple Store, would be that some of the Mac Specialist seem to like to "confidently" spout information which is actually wrong. My primary experience with this being when I was asking questions about the Apple Tv. They told me you couldn't stream content from a computer, only copy it to the Apple Tv Harddrive. Found out later, this was completely wrong. Seems to really only be a problem with the Teens working there though, so oh well..
MacTech
· 1 year ago
I have always had great support from Apple when I call. The key to getting this is:
- Understand that these people can help you, and if you get mad its only going to not help your situation.
- Reps & Supervisors understand you are upset and calling them names and saying how they are just trying to screw you, does not help either.
- Remain calm and cool, say you are upset and would like any help they can provide and you will see results.
Just remember these few things and whenever you call Customer Support for assistance, with other companies as well. You will get results you want.
"You can get more bees with honey, than with Vinegar"
Parker
· 1 year ago
I use to be a ACDT (Apple Tech) for CompUSA before they went under. I can tell you that Apple does a great job of acting quickly to resolve issues. They will ship parts in record time. It really is the best computer company.
I am glad to see that people are having positive experiences with Apple technicians. I, however, had a terrible experience at the Tulsa Apple Store when it came to getting a screen replaced on a 10-week old MacBook (MANY bad pixels). Reading these posts raises my hopes that I won't have to go through that abysmal episode again and that mine was just a fluke. They did a great job of replacing the screen though. In and out in three days.
All Comments
I called the UK Apple Customer Services and they very kindly swapped my Quicktime Pro Windows registration for a Mac one - a pleasant surprise and very much appreciated.
I had a stuck pixel on my imac and the Apple store was great about giving me a brand new replacement.
I had some trouble using bootcamp at first too, I was happy to find out their over-the-phone support wasn't out-sourced to India and the product specialist actually thought out solutions himself and worked through it like a real tech guy(didn't just read off some paper with some steps like most companies). They were able to help me solve the problem over-the-phone in the end, which was great.
My only complaint, at least at my local Apple Store, would be that some of the Mac Specialist seem to like to "confidently" spout information which is actually wrong. My primary experience with this being when I was asking questions about the Apple Tv.
They told me you couldn't stream content from a computer, only copy it to the Apple Tv Harddrive.
Found out later, this was completely wrong.
Seems to really only be a problem with the Teens working there though, so oh well..
- Understand that these people can help you, and if you get mad its only going to not help your situation.
- Reps & Supervisors understand you are upset and calling them names and saying how they are just trying to screw you, does not help either.
- Remain calm and cool, say you are upset and would like any help they can provide and you will see results.
Just remember these few things and whenever you call Customer Support for assistance, with other companies as well. You will get results you want.
"You can get more bees with honey, than with Vinegar"
Parker - MacSoftwareList.com